This whitepaper delves into the changing landscape of information technology amid the COVID-19 pandemic and the rise of digital transformation. With the increasing importance of automation and AI, BPM/BPA has emerged as a sophisticated solution to streamline and automate processes across diverse systems and technologies. As digital trends challenge businesses to interact directly with customers and users, we explore how Workato, a powerful LCNC iPaaS and intelligent automation platform, can complement enterprise platforms and vertical industry solutions, enhancing overall automation capabilities and delivering a more potent combination of technologies.