The whitepaper offers a comprehensive analysis of the challenges and opportunities associated with AI adoption in Global Capability Centers (GCCs) within the Banking, Financial Services and Insurance (BFSI) sector. It underscores the critical role of data management, governance and innovation in driving successful AI initiatives. Based on insights from the CXO Unplugged Roundtable, which brought together industry leaders, the whitepaper discusses the strategic alignment of AI initiatives, enhancing data access and fostering an innovation-first culture.

Key themes include the importance of a collaborative ecosystem involving BFSI GCCs, data and AI service providers and regulatory bodies to address data management and AI adoption challenges. The whitepaper emphasizes the need for robust data governance frameworks, balancing innovation agility with data residency requirements and measuring the return on investment for AI initiatives. It also explores the evolving regulatory landscape and the need for financial institutions to proactively engage with regulators. Overall, the whitepaper highlights the significance of strategic partnerships and a strong data foundation in navigating the complexities of AI-led transformation in the BFSI sector.