HCLTech’s partnership with AWS has significantly elevated the company’s position as a leader in delivering innovative solutions. In a recent interview for HCLTech Trends and Insights, Prabhakar Appana, Senior Vice President and Global Head of AWS Business Unit, discussed the significant strides made over the past year, focusing on technical excellence, industry-specific certifications and the growing importance of generative AI in today’s business environment.
HCLTech’s journey with AWS has been nothing short of remarkable, achieving over 33 competencies and service delivery programs in just one year. This accomplishment places the organization among the top five global systems integrators (GSIs), demonstrating not only technical prowess but also a strong commitment to creating tailored solutions for diverse industries. “Our success is a testament to the deep technical expertise we’ve cultivated across our teams, enabling us to develop better market strategies and propositions,” said Appana. The partnership’s emphasis on specialized solutions has led to certifications in critical sectors like financial services signaling a focused approach to meet client demands.
Generative AI: Addressing client concerns
The recent HCLTech Cloud Research report, Cloud Evolution: Mandate to Modernize, reveals a pressing trend: 41% of organizations are set to implement generative AI within months. In discussions with clients, concerns surrounding security, compliance and data quality often take center stage, particularly in sensitive sectors like public services and aerospace. Appana emphasized that HCLTech takes a comprehensive approach to GenAI adoption, combining tactical solutions with a robust framework that prioritizes these fundamental issues. He stated, “As a GSI, we’ve achieved GenAI competency, positioning us strongly in conversations about AI integration.”
HCLTech’s strategy includes a consolidated approach that not only addresses security and regulatory challenges but also aligns with industry-specific needs. “Our framework focuses on security, data and regulatory compliance as fundamental elements of our discussions with clients,” he noted, highlighting the company’s commitment to ensuring safe and effective AI deployment. For instance, their initiatives in sectors like financial services and manufacturing incorporate tailored solutions, such as the SF 360 framework for sustainable finance, which recently won a European award.
Investing in talent and training
As a certified partner in Generative AI with AWS, HCLTech is actively developing solution accelerators tailored for clients. This includes integrating their AI tools with leading technologies, such as Anthropic Claude via AWS’s Amazon Bedrock, which provides a robust platform for AI deployment. “The story is strengthening, we are continuously enhancing our solutions and frameworks, offering a comprehensive approach to our clients,” explained Appana.
To support its GenAI strategy, HCLTech is investing heavily in training its workforce. Appana revealed plans to certify over 50,000 employees in Gen AI capabilities, ensuring that the team is well-equipped to address client concerns and facilitate successful AI engagements. Additionally, HCLTech's collaboration with AWS provides access to funding and incentives for clients embarking on their Gen AI journeys.
Role of third-party partners: Collaborating for success
The role of third-party partners is critical in advancing HCLTech's GenAI initiatives. Appana noted that the company's commitment to cloud and data integration is supported at the highest levels, including the CEO's office. By consolidating various ecosystems under the Chief Technology Officer, HCLTech ensures seamless access to solutions across different industry verticals.
This strategy includes collaboration with cloud service providers like AWS, enhancing the capability to manage and analyze data effectively. HCLTech has successfully integrated its homegrown solutions, such as AI Foundry, with AWS services, facilitating easier access for clients and accelerating the deployment of industry-specific solutions.
Road to AWS re:Invent 2024
As HCLTech gears up for the upcoming AWS re:Invent 2024, taking place in Las Vegas from December 2 to 6, the company is excited to showcase its advancements in generative AI and cloud solutions while actively engaging with clients. This year, the focus will be on demonstrating the tangible return on investment (ROI) that AI can deliver. To facilitate immediate interaction and feedback, HCLTech plans to set up a pop-up booth where clients can explore live AI use cases. This hands-on experience will allow attendees to witness firsthand the transformative potential of AI in real-world applications.
HCLTech will also host a cockpit event specifically designed for executives, highlighting its commitment to cloud transformation and modernization across critical sectors such as healthcare, manufacturing, insurance and financial services. This packed agenda reflects the organization’s proactive approach to driving innovation in generative AI and positions the company as a leader in the industry.
With 13 years of partnership with AWS, a network of over 22,000 trained AWS resources and more than 260 global clients, HCLTech is well-equipped to guide organizations through their cloud and GenAI journeys.
