Overview
Hospitality management companies across the globe are witnessing a tectonic shift – nothing has transformed the industry as swiftly and broadly as the digital revolution has. From addressing tech savvy guests to meeting their unique expectations, its impact is reinventing the entire customer lifecycle.
Consider, for instance, the case of hotels; IT solutions such as digital and mobile applications such as smart room key, proximity check-in, beacons for way finding, personalized offers, and mobile reservations are completely overhauling service capabilities and delivery models. Undoubtedly, this results in an enriched ecosystem based on a hyper-connected customer experience.
At HCLTech, we firmly believe in the importance of the ideas mentioned above, informed in our ‘Advanced Customer Experience’ approach. This emphasis on experience as a driver of value informs all our solutions when we partner with our clients, delivering cutting-edge tech for unmatched hospitality consulting.
HCLTech is strongly committed to creating solutions that could help our clients achieve a competitive edge through consistent improvements across RevPAR, R/ASM, Occupancy Rate, and ADR. Our hospitality software, accelerators, methodologies, and frameworks bring in out-of-the-box thinking, offering differentiated hotel IT solutions geared to meet specific needs in the hospitality consulting space.
Our hospitality software services are shaped to facilitate ROI, mapping processes to applications, infrastructure, and databases – simultaneously eradicating redundancies and cost overruns.
Solutions
Digital Hospitality
A solution for digitalizing hotels by providing omni-channel commerce, digital marketing, predictive analytics and smart room services
Event 1o1
A web-based, intuitive and user-friendly solution that facilitates end-to-end event management for hotels
Enterprise Mobility
A mobility solution for optimized operations, enriched customer experience and improved staff productivity
Revenue Management
A solution for hoteliers to set the right price for a rooms at the right time and update them across all channels in real-time
Single View of Customer
A framework that integrates customers data from multiple systems and creates unique identity for each customer
iHMS
A mobility solution that uses beacon technology for providing location based services and personalized offers
Services
Digital and Analytics
Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-Footprint ™ to power the Digital transformation journey.
IoT WoRKSTM
At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a 21st-century enterprise.
Application Services
Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs.
DRYiCETM
DRYiCETM is an artificial intelligence-driven automation platform. It consists of machine learning components, automation modules, orchestration components, well-proven monitoring tools, knowledge management, and a reporting layer.
Infrastructure Services
Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.
Engineering and R&D services
We are one of the world’s leading and fastest growing global engineering services provider. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world.
Digital Process Operations
To help businesses address the changing industry paradigm, HCLTech Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and fuelling business performance.