Our BPO Telecom practice supports both front and back office processes across Wireline, Wireless, Mobile, Cable, Voice over Internet Protocol (VoIP), and TV service lines.

In a changing universe of customer demand and rising consumerism, communication service providers are grappling to fortify customer acquisition, shareholder retention, and strengthen telecom customer lifecycle management. A smart roadmap to achieve both, would mean focusing on growth and optimizing operational performance, through enhanced management effectiveness.

In the quest to achieve this, enterprises must identify a partner capable of facilitating management workload reduction and service standard alignment with customer requirements. And today, business process outsourcing services for telecom management isn’t a differentiator - but a point of parity for helping organizations maintain relevance. It also helps firms divert key resources towards growth initiatives, driven by an ‘innovate’ and ‘compete’ model.

Our end-to-end transfer management workload blueprint offers multi-channel, multi-lingual, round-the-clock customer service processes across multiple industry verticals. Present across multiple locations, there are 34 state-of-the-art BPO delivery centers in India, Philippines, the USA, Europe, Ireland, the UK, and LATAM. We believe in a 'follow-the-sun' Global Delivery Model with a combination of offshore, near shore, and onshore delivery. Additionally, there are 4500 contact center resources managing over 50 million transactions annually, in over 17 different languages.