Contact Center

Fluid Contact Center Solution offers customized deployments in cloud-based contact centers. We offer them on an “as a service" model embedding leading contact center platforms and next-gen contact center intelligence.

HCLTech's Fluid Contact Center Solution provides a value-driven CCaaS transformation. Our offering includes leading contact center platforms, customized consulting, advisory and managed services and next-generation contact center intelligence and GenAI capabilities.

The whitepaper explores actionable insights from 125 leading enterprises across diverse industries, providing strategies to thrive in the digital era. Read now!

This blog focuses on improving customer support experiences, recognizing that each interaction is pivotal in influencing customer lifetime value and overall revenue growth.

Accelerate customer service experience transformation with Fluid Contact Center solutions.

With numerous industry-specific CX solutions and design capabilities, we are reinventing the customer experience realm through the power of cognitive intelligence, robotics and virtual assistants.

It’s time to network with fellow call & contact center professionals. Join us at the event to get insights into building a competitive and customer-centric contact center.

We are lending and mortgage experts with the capabilities of a global technology powerhouse. Learn how you can build the future of lending with our customized solutions leveraging next-gen technology.

In today's digital era, inefficient contact center agent systems and platforms have emerged as the primary obstacle to driving customer engagement.

Virtual assistance and automated customer support have been in use for the last few years, but what drives enterprises now is leveraging the true potential of AI to shape futuristic experiences.

AI is powering the development of innovative medical devices and technologies that have the potential to revolutionize healthcare delivery.

Control and Monitor your CX at scale