The pandemic has led to long-term changes in CX. Due to the surge in inflation, supply chain glitches and staffing shortages, customer experience is taking a beating. The lack of customer focus from brands has reversed the momentum gained during the pandemic. However, the companies who did well were the ones who were proactive and had adopted the right technology to propagate their messaging.

Download the brochure to learn how Fluid Contact Center’s unique framework, Experience Assurance, is designed to help customers adapt to the changing paradigms of CX.

For further discussion or any queries, please write to us at Contact.FluidCC@hcl.com.