HCLTech delivered agility and data scalability to a renowned financial customer

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

An AI-powered agent workspace for high-performing contact center teams

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

HCLTech Nomination for 2024 Dynamics 365 Services Partner of the Year

In today's digital era, inefficient contact center agent systems and platforms have emerged as the primary obstacle to driving customer engagement.

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Virtual assistance and automated customer support have been in use for the last few years, but what drives enterprises now is leveraging the true potential of AI to shape futuristic experiences.