In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Personalization and AI-powered CX can help companies win the battle for customer attention

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Henrik Amsinck, CIO at Falck, reveals how emerging technologies are enhancing healthcare delivery and patient awareness, while exploring the important role of providers in a data-driven landscape

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Read the blog to learn how you can elevate your agent experience with Bespoke- an AI-powered agent workspace.

Harnessing AI to elevate experience, engagement and efficiency

Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises.

Elevating traveler experience with hyper-personalization

Rajiv Shesh on how customer experience drives business growth and innovation

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

Making employee onboarding more flexible and accessible while creating memorable onboarding experiences.