In the Intersection of technology and banking, GenAI is steadily asserting its dominance, fundamentally reshaping the entire financial services ecosystem

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

Financial services organizations need to prioritize trust and ethical standards as emerging technologies have brought fresh challenges to them in safeguarding sensitive data

Banks are increasingly adopting generative AI to transform customer engagement, operations and fraud prevention

Digital transformation to enable hyper-personalized communication across the bank’s diverse digital marketing channels

Building robust IT frameworks for a Malaysian bank to overcome Ungoverned data platform with inefficient data operation & governance.

WEF 2024 Affiliate session from Ice Village, Davos

Banking customer experience shifts from transactional to relational, focusing on digital

Rajiv Shesh on how customer experience drives business growth and innovation

Technology has redefined how banking institutions operate, with artificial intelligence (AI) and data science at the forefront of this transformation.

HCLTech’s Ashu Uniyal discusses GenAI's impact on banking and customer experience

Technological advancements are dynamically reshaping the financial sector. We must identify these emerging trends and critically assess their potential and ethical considerations