Business Process Services are services outsourced to Organisations that specialize in taking up outsourcing activities. Specific business processes that are not the core competencies of an organisation can be outsourced to companies specialising in taking up those activities.

Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows. It is the process of automating events, processes, tasks and business functions.

As AI advances in leaps and bounds, its infusion into automation has led to the emergence of cognitive automation, which comes with the promise of facilitating committed business outcomes.

A summary of the automation journey, near-future predictions, proven applicability, use cases and adoption of best practices.

In the age of automation, organizations are now prepared for the next level of efficiency, focusing on more complex processes and exceptions. This is where process delivery tools come into play.

GenAI plays a crucial role in not just enhancing productivity, it also empowers businesses to reimagine customer engagements, innovate new services and even pioneer novel business models.

RPA is one of those fascinating, disruptive opportunities that could benefit so many businesses. HCLTech employees enable exemplary solutions to them.

Elevating traveler experience with hyper-personalization

Managed Services: Operate, automate and optimize

Explore how AI and automation are transforming disaster recovery (DR), cutting costs, speeding response times and ensuring business continuity. Discover HCLTech’s advanced DR solutions.