BPO has drastically changed with the steady adoption of new technologies and business models. BPO services can include end-to-end support for any business function in any industry across geographies.

Harnessing AI to elevate experience, engagement and efficiency

HCLTech's Fluid Contact Center Solution provides a value-driven CCaaS transformation. Our offering includes leading contact center platforms, customized consulting, advisory and managed services and next-generation contact center intelligence and GenAI capabilities.

There are many concepts within the domain of artificial intelligence (AI), including machine learning (ML), deep learning, neural networks, natural learning processing (NLP), virtual reality (VR)

This blog focuses on improving customer support experiences, recognizing that each interaction is pivotal in influencing customer lifetime value and overall revenue growth.