Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

Reimagined customer maintenance event processing

AI-enabled insights to transform customer experience

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

Personalization and AI-powered CX can help companies win the battle for customer attention

A data-centric approach is crucial in shaping a new era of brand loyalty in the TME industry

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Read the blog to learn how you can elevate your agent experience with Bespoke- an AI-powered agent workspace.

Rajiv Shesh on how customer experience drives business growth and innovation