In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions

Connected experience is a unifying set of digital capabilities that puts the customers’ needs first

Omnichannel commerce integrating all shopping channels for a seamless customer experience, enhanced satisfaction and loyalty.

Rajiv Shesh on how customer experience drives business growth and innovation

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Digital transformation to enable hyper-personalized communication across the bank’s diverse digital marketing channels

Digital levers like AI, ML, IoT, RPA and others collectively aim to achieve one ubiquitous goal: making machines replicate, and possibly outdo, human intelligence

Banking customer experience shifts from transactional to relational, focusing on digital