Multichannel Retailing is the process of using multiple channels for selling similar products across different platforms. The platforms may be online and offline and the various channels may be brick and mortar store, online store, mobile store, mobile app store, etc.

Learn how HCLTech accelerates modernization and helps clients with future-ready omnichannel platforms and fluid workplace services and solutions

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

Omnichannel commerce integrating all shopping channels for a seamless customer experience, enhanced satisfaction and loyalty.

Rajiv Shesh on how customer experience drives business growth and innovation

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

Digital transformation to enable hyper-personalized communication across the bank’s diverse digital marketing channels

Digital levers like AI, ML, IoT, RPA and others collectively aim to achieve one ubiquitous goal: making machines replicate, and possibly outdo, human intelligence

Once limited to telephonic conversations only, contact centers now drive omnichannel experiences. This blog explores the tech-fueled evolution into CX powerhouses redefining engagement strategies.