What is the disruptive potential and competitive advantage of Total Experience?

Rakshit Ghura, Senior VP at HCLTech, explores how generative AI and unified service experience are reshaping Total Experience, driving enhanced customer engagement, productivity and agility

Combining Total Experience strategies with AI will help organizations drive tangible change across the value chain

Unifying technology and human touch to revolutionize the shopping experience

Total experience combines customer experience, employee experience, user experience and more to drive the future of innovation, creativity and productivity for product-centric organizations

Through the analysis of data and behavioral psychology, IoB is enabling organizations to connect with customers more effectively

Financial services organizations are embracing Total Experience strategies, with a particular focus on improving employee experience to deliver better services across the value chain

Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises.

The blog discusses the importance of effective data visualization in improving communication, decision-making, engagement and collaboration, understanding of data, and saving time.

The blog explains how the IT view of experience management has evolved over the last decade and is now seen as an essential component for any successful IT service desk. Read now!

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Harnessing AI to elevate experience, engagement and efficiency