Leverage cloud-based infrastructure to enable data-driven personalization with HCLTech

HCLTech Advantage Analytics, powered by AWS data services, integrates AI and ML to enhance the BI experience.

Enterprise quality insights and intelligence platform ensures global quality in life sciences via real-time monitoring, data ingestion, and cloud-based enterprise insights.

Personalization and AI-powered CX can help companies win the battle for customer attention

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

In Australia, organizations are turning to artificial intelligence and its subset, GenAI, to improve customer experience across a wide range of industries, including healthcare and financial services

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

A data-centric approach is crucial in shaping a new era of brand loyalty in the TME industry

From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

Conversational Analytics enhances marketing through data analytics, personalized content and code generation. It simplifies data, offering insights and strategies for improved outcomes.

The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services.