Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

Digital workplace tools improve employee experiences, enhance their productivity and utilization, equipping them to work from anywhere, any device, anytime, across geographies and allowing them to connect.

Connected experience is a unifying set of digital capabilities that puts the customers’ needs first

Unifying technology and human touch to revolutionize the shopping experience

From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions

Rakshit Ghura, Senior VP at HCLTech, explores how generative AI and unified service experience are reshaping Total Experience, driving enhanced customer engagement, productivity and agility

Advancements in AI extending to connected devices is helping compound the benefits of the IoT landscape, improving user experience

Total Experience, human-machine collaboration and cutting-edge tech are redefining business success and competitiveness

The Internet of Behavior is a function of compelling data and user focused platforms that influences the ideal behavior in end users

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

What is the disruptive potential and competitive advantage of Total Experience?