HCLTech and Salesforce combined to deliver better customer satisfactionand order management for a global lifestyle brand

HCLTech delivered agility and data scalability to a renowned financial customer

We transformed E.ON’s customer-oriented business processes in response to a competitive and rapidly evolving market

Explore how a US restaurant chain enhanced customer satisfaction and operations using our AI/ML, IoT and cloud-based solution.

For a European multinational pharmaceutical giant

Centralizing the CRM strategy: Current business challenges

A great customer experience requires a wholistic CX strategy coupled with a team committed to customer satisfaction and sustainability along with the support of tools and processes.

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

Unlock operational efficiency and elevate customer experience

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation