Delivering exceptional B2B and B2C customer experience
For a global leader in industrial tools and hardware
Simplified contact center user experience
HCLTech enhanced the client’s customer experience delivery capabilities through like-to-like contact center migration
Improving Customer Experience and Operation Excellence for a Fortune 500 company
The company struggled with manual processes and high dependencies on process SMEs. We leveraged our Business Transformation Framework to improve CX and OpX to speed up decision-making.
Improving customer experience through streamlined global IT operations
Maximize IT Modernization
Strengthening operations and customer satisfaction
HCLTech's robust solution helped the energy service provider accelerate their operational efficiency and customer satisfaction levels.
Enhancing home buying experiences with superior customer service
HCLTech implements a Pega-based property valuation solution for efficient home loans
Data center transformation by migration to Azure
Leveraging IT and improving the end customer experience.
Offering seamless customer experiences with data-driven ease
HCLTech delivered agility and data scalability to a renowned financial customer
Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation
Standardizing business processes for improved customer engagement and experience
We implemented a compliance-driven migration and automation for a US-based financial services holding company
Redefining customer experience for an African technology group
HCLTech implemented a seamelss ecommerce portal that enabled self-service
Building a customer-centric organization
Delivering award-winning customer service experience for a fortune-100 telecom services provider