Improving Customer Experience and Operation Excellence for a Fortune 500 company
The company struggled with manual processes and high dependencies on process SMEs. We leveraged our Business Transformation Framework to improve CX and OpX to speed up decision-making.
Improving customer experience through streamlined global IT operations
Maximize IT Modernization
Simplified contact center user experience
HCLTech enhanced the client’s customer experience delivery capabilities through like-to-like contact center migration
Standardizing business processes for improved customer engagement and experience
We implemented a compliance-driven migration and automation for a US-based financial services holding company
Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation
Strengthening operations and customer satisfaction
HCLTech's robust solution helped the energy service provider accelerate their operational efficiency and customer satisfaction levels.
Customer journey to Cloud transformation for a global lifestyle brand
Experience better customer satisfaction and order management with HCLTech Salesforce Solution
Data center transformation by migration to Azure
Leveraging IT and improving the end customer experience.
Driving customer satisfaction for a Fortune-500 industrial tool manufacturer
Enabling customer-centric, technology-driven enterprises
Enhancing home buying experiences with superior customer service
HCLTech implements a Pega-based property valuation solution for efficient home loans
Standardizing business processes for improved customer engagement
HCLTech implemented a compliance-driven migration for a US-based financial services holding company
Offering seamless customer experiences with data-driven ease
HCLTech delivered agility and data scalability to a renowned financial customer