

Improving Customer Experience and Operation Excellence for a Fortune 500 company
The company struggled with manual processes and high dependencies on process SMEs. We leveraged our Business Transformation Framework to improve CX and OpX to speed up decision-making.

Improving customer experience through streamlined global IT operations
Maximize IT Modernization

Standardizing business processes for improved customer engagement and experience
We implemented a compliance-driven migration and automation for a US-based financial services holding company

Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation

Simplified contact center user experience
HCLTech enhanced the client’s customer experience delivery capabilities through like-to-like contact center migration

Transforming digital services for seamless customer experience
HCLTech unified IT systems, improved operational efficiency for a Dutch multinational corporation

Strengthening operations and customer satisfaction
HCLTech's robust solution helped the energy service provider accelerate their operational efficiency and customer satisfaction levels.

Transforming Customer Service for a Leading Electronics Retailer
HCLTech delivers a seamless omnichannel experience for improved customer satisfaction

Data center transformation by migration to Azure
Leveraging IT and improving the end customer experience.

Driving customer satisfaction for a Fortune-500 industrial tool manufacturer
Enabling customer-centric, technology-driven enterprises

Enhancing home buying experiences with superior customer service
HCLTech implements a Pega-based property valuation solution for efficient home loans