Unifying data, amplifying self-service reporting

Meeting new customer needs with smart supply chain planning and demand forecasting

HCLTech enhanced the client’s customer experience delivery capabilities through like-to-like contact center migration

For a global leader in industrial tools and hardware

USA’s largest owner and operator of private clubs achieves Office 365 integration in a month

Success story of a leading financial services customer

HCLTech enhanced user experience offering integrated analytics workflows

HCLTech worked with an integrated producer to build a near-real-time data analytics system using Microsoft Azure Cloud Scale Analytics services. See how they were able to reduce overall operating cost

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Centralizing the CRM strategy: Current business challenges

Making business easier by smartly adding intelligence to applications

Delivering timely, contextual and scalable insights is crucial for enterprise intelligence but remains a challenging task for empowering business decision-makers.