In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Healthcare organizations are turning to AI-enabled chatbots and other emerging AI-enabled technologies to improve patient and customer experience

How can the power of AI leverage conversation intelligence to power business solutions?

The SaaS industry has been growing exponentially and AI can help accelerate the industry’s applications

Banks are increasingly adopting generative AI to transform customer engagement, operations and fraud prevention

From better decision-making and predicting patterns to better customer engagement via hyper-personalization, making the right use of data unlocks AI’s true power

Conversational chatbots, powered by generative AI, are making engagement easier for patients, providing the right answers and eliminating wait time

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Artificial intelligence (AI) has been used to facilitate business decisions, but one Chinese company has turned over its chief executive role to an AI bot

Generative AI can bring significant changes to the ways retailers run their businesses

As ESG ambitions grow for organizations, AI-driven ESG capabilities can help enterprises accelerate their sustainability journeys and meet stakeholder expectations

Unifying technology and human touch to revolutionize the shopping experience