In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

AI can be considered as an intelligent robot which possesses the cognitive characteristics of a human being.

Personalization and AI-powered CX can help companies win the battle for customer attention

In Australia, organizations are turning to artificial intelligence and its subset, GenAI, to improve customer experience across a wide range of industries, including healthcare and financial services

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Healthcare organizations are turning to AI-enabled chatbots and other emerging AI-enabled technologies to improve patient and customer experience

How can the power of AI leverage conversation intelligence to power business solutions?

The SaaS industry has been growing exponentially and AI can help accelerate the industry’s applications

Banks are increasingly adopting generative AI to transform customer engagement, operations and fraud prevention

From better decision-making and predicting patterns to better customer engagement via hyper-personalization, making the right use of data unlocks AI’s true power

Conversational chatbots, powered by generative AI, are making engagement easier for patients, providing the right answers and eliminating wait time

Artificial intelligence (AI) has been used to facilitate business decisions, but one Chinese company has turned over its chief executive role to an AI bot