Enhancing user experience, achieving up to 30% cost savings

Our client is an American corporation that sells print and digital document products and services in more than 160 countries.

HCLTech implemented a seamelss ecommerce portal that enabled self-service

HCLTech leveraged the Pega platform to deliver personalized CRM solution

Modernized retail giant's IT ecosystem with AI and automation, enhancing customer experience

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Transforming customer experiences using 5G

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

AI-enabled insights to transform customer experience

Leverage cloud-based infrastructure to enable data-driven personalization with HCLTech

A comprehensive framework with ADvantage Experience