AI can be considered as an intelligent robot which possesses the cognitive characteristics of a human being.

A content strategy helps make the best use of AI to achieve marketing goals

The SaaS industry has been growing exponentially and AI can help accelerate the industry’s applications

In Australia, organizations are turning to artificial intelligence and its subset, GenAI, to improve customer experience across a wide range of industries, including healthcare and financial services

During a fireside chat at World Summit AI, Vijay Guntur, CTO and Head of Ecosystems at HCLTech, shared his view on how organizations can get the most out of AI

Artificial intelligence (AI) has been used to facilitate business decisions, but one Chinese company has turned over its chief executive role to an AI bot

Personalization and AI-powered CX can help companies win the battle for customer attention

Agentic AI is revolutionizing customer experience by going beyond automation, offering real-time personalization and making independent decisions for enhanced ROI

How are AI and emerging GenAI tools revolutionizing service models to drive automation, efficiency and personalization across various industries?

In a world driven by technological advancements, with consumer behaviors in flux and market dynamics evolving at an unprecedented pace, the marketing landscape is on the cusp of a transformative era

The rise of publicly available AI tools has also led to the rise of AI-related cybercrimes and an increase the effectiveness of scams

The emergence of generative AI has enabled organizations to accelerate complex transformations and streamline program delivery processes. Discover what this could mean for packaged applications