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Improved Customer Experience
Case study

Improved Customer Experience

For a European telecom service provider
Modernizing business operations for a major South American bank
Case study

Modernizing business operations for a major South American bank

Accelerating performance and enhancing customer-centricity with experience transformation

Improving Customer Experience and Operation Excellence for a Fortune 500 company
Case study

Improving Customer Experience and Operation Excellence for a Fortune 500 company

The company struggled with manual processes and high dependencies on process SMEs. We leveraged our Business Transformation Framework to improve CX and OpX to speed up decision-making.
HCLTech unified IT systems, improved operational efficiency for a Dutch multinational corporation
Case study

Transforming digital services for seamless customer experience

HCLTech unified IT systems, improved operational efficiency for a Dutch multinational corporation
Seamless Omnichannel Transformation Boosts US Beauty Retailer's CX
Case study

Seamless Omnichannel Transformation Boosts US Beauty Retailer's CX

See how HCLTech propelled a US online retailer's growth via migration from outdated structures to a modern microservices platform.
Transform CX with a flexible omnichannel-platform
Case study

Transform CX with a flexible omnichannel-platform

Integrate web and mobile strategy
Driving transformation for a leading healthcare IT system
Case study

Modernizing core platform for seamless CX transformation

Driving transformation for a leading healthcare IT system
Data center transformation by migration to Azure
Case study

Data center transformation by migration to Azure

Leveraging IT and improving the end customer experience.
Simplified contact center user experience
Case study

Simplified contact center user experience

HCLTech enhanced the client’s customer experience delivery capabilities through like-to-like contact center migration
The Future of Customer Experience
Whitepaper

Future of Customer Experience (CX): Automation, Analytics and Agent Enablement

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.
Redefining customer experience through new-age customer relationship management
Whitepaper

Redefining customer experience through new-age customer relationship management

Centralizing the CRM strategy: Current business challenges
Experience unmatched thrill with 5G-empowered theme parks
Whitepaper

Experience unmatched thrill with 5G-empowered theme parks

Transforming customer experiences using 5G