Job Description
Technical support engineer
Job Summary
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Location: Mexico
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Project role: Technical support engineer
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Pega Version 7
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No. of positions: 1
Job description:
To provide technical support to end users of a product (eg. BEA support, ORACLE tech support) as per defined SLAs agreed with the customers
- To dialog and interact with technical users of the product
- To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
- To perform knowledge transition during project enhancements
- To troubleshoot and own or resolve tickets raised by the clients including escalation
- To update self on latest technologies and related areas