Job description:

Experience Profile:
Bachelor's degree in engineering, computer science or a related field is required. Post graduate degree a plus
4 - 7 years of experience in Data Networking, especially in the enterprise campus & Data Center network environment
1+ years of experience in consulting, design, implementation and migration and transformation projects
Excellent hands-on experience on Data Networking technologies and products. Must be hands-on currently.
Experience working in large and multiple data center project.
Experience working on High Level Design, Low Level Design documentation.
Certification Requirement:
CCNA/CCNP or any professional level certification in one of major networking vendors such as Cisco, HP.
Required Skills:
Top talent that is interested to work on emerging technologies (SDA/DNAC, Cisco SDWAN, Core R&S etc.).
Strong Routing & Switching skillset is a must.
Experience with Cisco switching/routing and advance LAN/WAN configuration for highly available systems.
Good working knowledge on routing protocols such as TCP/IP, MPLS, BGP, EIGRP & OSPF.
LAN Switching & SDN technologies ACI OTV, VXLAN, Overlay networks, VLAN, VTP, STP, EtherChannel, CoS, Fabirc Path and other upcoming switching technologies
Experience with SDN and SDWAN is desired.
Professional expertise in TCP and UDP mechanics including ability to interpret packet captures.
Leader in customer service - professional approach to internal/ external clients
Ability to meet deadlines and demonstrates effective time management skills
Excellent business ethics and integrity
Working Knowledge and implementation, troubleshooting skills on Cisco ACI/SDA/SDWAN
Prioritizing the incident based on the impact analysis agreed with the client.
Escalating respective service provider (AT&T / Verizon) during ongoing outage till issue isolation.
Troubleshooting syslog errors by logging into respective network devices with basic access level provided without moving to Config mode.
Product Knowledge:
Wireless LAN technologies Experience in Cisco Access Points and Wireless Controllers.
Cisco Catalyst 6500 and other Catalyst Series switches
Cisco Nexus 9K,7K/5K/2K/1K Series of switches
Cisco IOS/Nexus Software
Local Traffic Manager and Global Traffic Manager (LTM, GTM)
Overall understanding of CISCO products.

Others:
Excellent written and verbal communications skills.
Strong consulting & client-facing skills to include multi-functional influence, external and internal consulting.
Must be able to conduct technical trainings to internal resources

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases