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Technical specialist
Job Description
Technical specialist
Job Summary
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Location: Noida
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Project role: Technical specialist
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Network Data
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No. of positions: 1
Job description:
As per JD attached
- To ensure that callsor chats are addressed within agreed SLAs
- To resolve escalations in a timely manner adhering to the process and quality compliance
- To maintain attendance, leave reports , breaks and shift rosters
- To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
- To perform adhoc analyses, SIP activities and infrastructure management
- To ensure postive customer satisfaction and feedback