Job description:

Solution Advisor Senior Specialist \\r\\nExpectations and Tasks \\r\\nThis is a Sales Support role supporting the sales teams during the entire cycle of a RISE with SAP Cloud deal. Following are the key tasks that this role will perform: \\r\\n Solution advisory for RISE with SAP Cloud solutions. \\r\\n Understand customers business transformation requirements to the cloud to create a roadmap for the journey to the Cloud through RISE with SAP solution offerings.\\r\\n Leverage Hyperscalers like AWS, MS Azure, and GCP and the broader SAP partner ecosystem (GSSPs, VAR, PartnerEgde..etc.) to offer the best solution and business outcome to customers. \\r\\n Coordinate across multiple SAP internal teams (Product, Architects, commercial teams...) to provide deal support to the Midmarket segment across Industry. \\r\\n Empower Front Office colleagues and help educate customers on how to be successful within and across buying centers.\\r\\n Articulate our competitive advantage to customers and prospects \\r\\nEducation and Qualifications/ Skills and Competencies \\r\\n Bachelor s / Master s preferably in Engineering or Computer Science \\r\\n Good knowledge of the SAP product portfolio, offerings and industry solutions. \\r\\n Good understanding of S/4HANA Cloud solution offerings \\r\\n Domain experience in one or more SAP Industry solution \\r\\n Customer Focused and Flexible time for global coverage \\r\\n Excellent communication skills (written and verbal) \\r\\n Good team player \\r\\n Work Experience \\r\\n Experience with large, multi-national software/IT organizations and with a demonstrated expertise of S/4HANA Cloud (e.g. through Solution Management, Consulting and/or pre-Sales roles) \\r\\n 5+ years of customer facing experience (e.g. Functional Knowledge) \\r\\n Experience engaging with SAP partner ecosystem and knowledge of their SAP Add-ons Experience working with Field teams and in global/regional teams \\r\\n Experience working in the Midmarket segment\\r\\n

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases