Job description:

Worked on writing Unit and Integration test cases for the developments using Python ( preferably Test driven development )
Proficient in developing rest APIs
Experience in Agile development methodologies and release management techniques
Ability to handle multiple tasks and work independently as well as in a team.
Provides T1/T2 support to the storage and backup technologies infrastructure.
24/7-hour on call participation
Provision and configure storage volumes, disk pools, raid groups, over various storage systems (EMC, Hitachi, NetApp, Dell, Pure)
Efficiently handle performance issues on storage and backup systems
Monitoring Backup systems for backup/restore failures and resolution on daily basis.
Involvement in P1/P2 incidents and collaborate with multiple teams for resolution.
Addressing Tickets (incidents and requests) in ServiceNow
Excellent written and verbal communication skills
Ability to adapt quickly to changing environments and or technologies.
Skilled in generating custom reports/dashboards and Knowledgebase documentation.
Working with various vendors

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases