Job description:

Excellent written and verbal communication skills required as well as analytical/problem solving ability.
Time management and organizational skills Ability and desire to learn new skills quickly Change Management experience"""
"knowledge in of UNIX Operating systems like Red Hat Enterprise Linux / Ubuntu/SUSE and Solaris should be flexible and have cross platform working knowledge Hands on experience in configuring and deploying Hardware devices like HP DL/BL Series Servers, Sun Hardware, Super Micro and Dell - Enclosures/Blade hardware platform"
Bachelors / Masters degree in any stream

Key Words
UNIX / RedHat / CentOS / Ubuntu / SUSE / Solaris administrator, OCUM/eHealth monitoring, provisioning and management of these tools

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases