Job description:

Design, deploy, and manage Splunk infrastructure
Develop and maintain Splunk dashboards, queries, and alerts
Integrate Splunk with various data sources to ensure comprehensive data ingestion
Collaborate with cross-functional teams to gather requirements and provide Splunk solutions
Implement and enforce best practices for Splunk data management and retention
Provide user training and support for Splunk-related activities
Ability to manage multiple work streams without missing key deadlines;
Should be comfortable working in Linux/Unix environment as well as Windows;

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases