Job description:

The Cloud FinOps is responsible for operating the Unilever Public Cloud account administration processes, Cloud FinOps reporting and the cloud cost cross-charging processes.
Public cloud vendor cost and reservation models
Cloud and industry best practice in cost optimisation and processes
Analytics on cloud spend and cost allocations
Define cloud cost performance KPIs and track against agreed KPIs on a regular basis
Ensure that Unilever Cloud spend is clear with accountable ownership
Maintain and improve cloud meta data including tagging, CMDB registration processes


The ideal candidate will
Be someone who wants to work in a fast paced and highly collaborative environment
Have an analytical mindset, be a problem solver and be results oriented.
Be Strong communicator communicating effectively to non-technical and technical audiences with authority and clarity
Be customer focused.
Be a Cloud Evangelist - Passionate advocate of Cloud computing and it's innovative force in the marketplace


JOB SUMMARY

FinOps
Track cloud budgets, tolerance and escalation levels, implements cost alerts, manage spend anomalies
Covering spend v budget, cost optimisations, continuous improvements
Define and provides cost optimisation dashboards and scorecards using third party and native cost management tools such as Apptio Cloud Cost Module, Cloudability or similar, AWS cost explorer, Trusted advisor, Azure Cost Management
Operate showback /charge back for cloud costs and working closely with finance manage monthly journals, setting up cost centres, tracking and resolving issues with cross charges
Run cloud cost savings initiatives and analysis

KEY REQUIREMENTS
Essential
Experience of working in a global IT organisation and managing and delivering service through strategic partners
Experience and cultural awareness to work with and manage a globally distributed team
5 Years plus experience of service management including IT operations, service level management, IT finances managing run budgets, capacity management and quality management
2 years Cloud / Azure / AWS exposure & working understanding of what these are used for and the issues associated with implementation
IT finance experience demonstrate budget management & control experience



Desirable
Degree or equivalent in related subject
ITIL Service management
AWS Cloud Practitioner Certification
Azure Foundations Certification
Project/Programme (e.g. Prince2, PMI, Scrum Master)
LEAN IT Six Sigma or similar

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases