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Team leader - voice processes
Job Description
Team leader - voice processes
Job Summary
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Location: Texas
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Project role: Team leader - voice processes
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Qualification: B-Tech
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Experience: 4-7 Years
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Skills: Operations Management
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No. of positions: 1
Job description:
To ensure delivery of specific assigned SLAs like CSAT through hisor her team , Process Adherence or Compliance , , , Team Attrition , Training Development and Initiatives , PEOPLE MAGICIAN ,
- 1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leaveor2. To provide regular updates and facilitate in resolving and addressing team issues and concernsor3. To have regular reviews with team
- Ensure Retention of team members is within the agreed norms
- Improving skill level through self development
- The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement.
- To consistently meet or exceed all agreed execution parameters as defined for the process.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.