Job Description
Support lead
Job Summary
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Location: North Carolina
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Project role: Support lead
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Skills: Customer Service
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No. of positions: 1
Job description:
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issues/faults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to the team members in resolving customer issues.
- To execute continuous improvement activities and to improve the team s performance.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.