Job Description
Support engineer
Job Summary
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Location: Texas
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Project role: Support engineer
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Skills: Pharmacovigilance
- Secondary Skills:
- SAP ECC Customer Service
- Customer Relationship Management
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No. of positions: 15
Job description:
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
- To troubleshoot and resolve tickets raised by the clients.
- To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
- To interface with customers for ticket clarification/resolution
- To update self on latest technologies and related areas
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.