Job Description
Sr. support engineer
Job Summary
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Location: Chennai
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Project role: Sr. support engineer
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Skills: Service & Maintenance
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No. of positions: 5
Job description:
To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction.
- To troubleshoot and resolve tickets raised by the clients.
- To undertake training programs for new joinees
- To perform knowledge transition during project enhancements
- To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
- To update self on latest technologies and related areas