Job description:

We re looking for a IT support analyst having experience in MSI and Appv Packaging:
Creation of MSI packages using Adminstudio/ Installshield
Hands-on experience in creating packages using AppV 5.0/AppV 5.1/Numecent
Experience in creating Connection groups and Runvirtual keys
Experience towards Scripting VB script / PowerShell scripting
Knowledge of Operating Systems Win 10, Win11, Server platforms
Support the Service & Product Manager across several technical domains
contribute expertise to the management of existing and new IT products and services
Define workarounds for known errors and initiate process improvements
Troubleshooting Skills and maintain a knowledge database
We re looking for someone like you who can help us
Effectively deliver quality application packaging solutions to our global line of business clients.
Operate our service against a defined set of SLA's
Be part of the team delivering daily business, project or migration services.
Troubleshoot issues quickly and present technical solutions
Be the subject matter experts for UBS packaging technologies and toolsets

• To clearly understand the client's cybersecurity environment and respective product.
• To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools
• To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCA/data or logs collection
• To enable knowledge transfer/trainings through creation/ maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
• To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests & recommendations on cybersecurity policy changes.
• To implement changes, monitor security device performance and implements performance tuning when necessary.
• To prepare analyses and reports to highlight the project progress/challenges and ensure quality and accuracy to the client