Job Description
Specialist
Job Summary
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Location: Chennai
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Project role: Specialist
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Desk Side Services
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No. of positions: 1
Job description:
Physically work on handling IT Asset inventory, IT Hardware, Application and Workstation troubleshooting.\\r\\n\\r\\nHands on experience in MTR solutions , and AV devices handling , and basic troubleshooting\\r\\n\\r\\nExperience in Windows/ MAC OS & Good communication skills with ability to converse comfortably with Senior Leaders (VIPs)
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases