Specialist with Domain Competencies (BSERV )-Retail-Order-to-Cash in Sofia | HCLTech
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Job Description

Specialist

Job Summary

  • Location: Sofia

  • Project role: Specialist

  • Qualification: BASc - Bachelor of Arts and Science

  • Experience: 0-3 Years

  • Skills: Cash

  • No. of positions: 1

Job description:

Collections Specialist with Italian
HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

One of our Clients is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.


Main focus:
  • Secure complete customer account management, in depth analysis of unpaid debt and strategy application to ensure all ledgers are kept clean, accurate and reconciled (apply corrective measures if necessary)
  • Ensure full coverage of the assigned portfolio through collection of all accounts using various collections methods and communication channels. Position holder needs to prioritize direct customer communication via outbound/inbound calls.
  • Properly document all performed actions as per agreed process and archive evidences in the ERPs and tools used within the team
  • Following deployed collection guidance and strategy, ensure proper follow up and prioritization of all accounts and customer requests
  • Provide accurate forecast on account level, considering regular follow up and update.
  • Perform account analysis and payment behavior analysis, following requests from Risk team, related to annual risk assessment of the account.


Required skills:
  • Fluent in Italian language (both written and verbal)
  • Confident in use of MS Office and with good command of English language
  • Experienced in administrative or customer interaction role
  • Self-motivated and willing to learn new skills
  • Driven by team’s success and deadlines kept
  • Adaptable to a changing environment
  • Organized with attention to details
  • Able to maintain high productivity with low error rate
  • Friendly and communicative
  • Any experience in a similar role will be considered an advantage

Why Join Us:

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

  • Global careers and mobility
  • A flexible (remote) working environment with work-life balance
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few
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