Job description:

JD as below Supported / Implemented SailPoint for medium to large scale customers across various industry verticals.Experience on IAM concepts like JML, RBAC, Provisioning, Health Checks are mandatoryStrong background in coding and development using Java.Demonstrate strong technical skills, problem solving and troubleshooting skills. Able to work under pressure in case of a critical incident and provide resolution. Be a strong team player. Must Have Technical Skills: Minimum of 5 years of experience in support of SailPoint Identity Now toolMinimum 3 years of experience towards development/support/Implementation of SailPointShould have excellent knowledge of JAVA /J2EE, JavaScript and other scripting languages and XML.Strong knowledge of Access Reviews and certifications in SailPoint.Strong Java debugging skillsExcellent knowledge and understanding of LDAP concepts and working experience with at least few of the LDAPs.Extensive Experience in development/support of workflows, forms, and other SailPoint IDM ComponentExperience working with Application/Web Servers (Tomcat, WebLogic, WebSphere) or developing J2EE products.Excellent oral & written communication skills and ability to work with global counterparts.Customer Facing Exposure is mustSailpoint Certification on Identity Now (Professional or Engineer) is mandatory.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases