Job Description
Senior technical support specialist
Job Summary
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Location: Ohio
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Project role: Senior technical support specialist
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Skills: DS PLM
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No. of positions: 1
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Pay Range Minimum: $108000
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Pay Range Maximum: $166000
Job description:
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Senior Technical Support Specialist
Job Summary
To be the POC for high business impacting activities, conduct complex support activities, servce as SME and provide technical assistance to organisation and end customers.
- Key Responsibilities
1. To be the point of contact for all high business impacting critical activities and technical escalations.
2. To conduct complex support activities and provide oversight and technical training to the less senior team members.
3. To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
4. To identify risks and form contingency plans.
5. To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
6. To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.