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Senior support lead
Job Description
Senior support lead
Job Summary
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Location: Ohio
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Project role: Senior support lead
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Skills: Teamcenter Support
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No. of positions: 1
Job description:
CADPLM Application Support: Engage with various departmental design teams to resolve their CADPLM application issues, including Teamcenter, NX, 3DExperience, and CATIA V61.Provide guidance on best practices for utilizing Teamcenter, NX, 3DExperience, and CATIA V62.Data Management Collaboration: Facilitate data sharing and management with partner companies. Support Unit, Department Projects on 3DExperience CATIA V6, NX and Coordinate issues with Honda Motor Japan IT. Understand and convert different CAD formats.Technical Coordination Maintenance: Manage the installation and updates of NX and Teamcenter. Collaborate with Honda s departments for effective IT support.Reporting & Documentation: Compile weekly support activity reports for management. Develop and maintain documentation and installation procedures.Qualifications & Experience:A bachelor s degree in mechanical engineering or a related field.5-6 years of experience with CAD/PLM tools like Teamcenter, NX, 3DExperience, and CATIA V64.Proficiency in NX large assembly management, CATIA V5/V6 (3D Experience) modeling, and advanced data exchange methods5.Experience in design using Teamcenter/NX applications and 3D Experience is beneficial6.Strong communication skills and the ability to teach best practices in CAD & PLM.What will this person be working on Engage with various departmental design teams to resolve their CAD/PLM application issues, including Teamcenter, NX, 3DExperience, and CATIA V61. Provide guidance on best practices for utilizing Teamcenter, NX, 3DExperience, and CATIA V62. Data Management & Collaboration: Facilitate data sharing and management with partner companies. Support Unit, Department Projects on 3DExperience CATIA V6, NX and Coordinate issues with Honda Motor Japan IT. Understand and convert different CAD formats. Technical Coordination & Maintenance: Manage the installation and updates of NX and Teamcenter. Collaborate with Honda s departments for effective IT support. Reporting & Documentation: Compile weekly support activity reports for management. Develop and maintain documentation and installation procedures.Position Success Criteria (Desired) - 'WANTS' Proficiency in NX large assembly management, CATIA V5/V6 (3D Experience) modeling, and advanced data exchange methods5. Experience in design using Teamcenter/NX applications and 3D Experience is beneficial6. Strong communication skills and the ability to teach best practices in CAD & PLM.
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.