Job description:

In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). Good understanding of Cisco UCCE Architecture, deployment models and components. Hands on experience in Cisco UCCE Call flow scripts. Good knowledge and hands on experience in Cisco CVP Scripting. Good hands on experience in CVP Micro app and knowledge in VXML application. Good hands on experience in VXML Gateway configuration and troubleshooting. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC). Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IMP, CUC) Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP Ability to troubleshoot UCCECVP solutions covering multiple products and features under and drive incidents towards resolution Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. Excellent written and verbal communication, interpersonal and presentation skills. Proven planning, prioritization, and organization skills ITIL Foundation level knowledgeDesired Skills CCNP Collaboration, CCNP DevNet Collaboration Automation certifications highly desired Preference for Microsoft Active Directory, Microsoft SQL experience Preference for prior scripting, python, andor Linux experience Data Center technologies including storage, virtualization (VMWare), and Cisco's Unified Computing System (UCS)

• To be responsible for providing technical guidance or solutions ;define, advocate, and implement best practices and coding standards for the team.
• To develop and guide the team members in enhancing their technical capabilities and increasing productivity
• To ensure process compliance in the assigned module, and participate in technical discussionsorreview as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
• To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.