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Senior specialist
Job Description
Senior specialist
Job Summary
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Location: Bangalore
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Project role: Senior specialist
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Network Data
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No. of positions: 1
Job description:
SDA JD
5 -8 years industry experience in networking environment with an emphasis on Network Data implementation and Management
Excellent understanding of Cisco SDA technology and involved protocols like LISP, VXLAN, Cisco Trust sec.
Excellent understanding Routing Protocols BGP, ISIS, Static routing
Excellent Understanding of detailed L2/L3 networking protocols, STP, BGP, HSRP
Strong technical ability to implement, and manage Cisco SDA solutions.
Understanding of Cisco ISE and Hands-on Experience with DNAC automation for provisioning.
Troubleshoot and resolve network problems, ensuring optimal performance and reliability.
Collaborate with cross-functional teams to integrate SDA and ISE solutions into existing network infrastructure.
Work closely with network architects and administrators to optimize Cisco SDA deployments.
Consulting for design changes, optimization Log collection and Liaise with Cisco Tac for any esclated issues.
Good understanding of ITIL and service management Process like - IM, PM, CM, SR, SLA and close tickets as per SLA
Create the run books for current deployment and update the run-books and CMDB for new deployments
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases