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Senior analyst crm
Job Description
Senior analyst crm
Job Summary
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Location: Mexico
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Project role: Senior analyst crm
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Qualification: B-Tech
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Experience: 1-3 Years
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Skills: PEOPLE MAGICIAN
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No. of positions: 1
Job description:
Description of Services:
SOW Initiation and Processing:
Draft, track and manage updates/revisions for Statement of Work (SOW) packets
which includes SOW, services estimate, risk checks and defined approvals from
draft to execution
Create SOW by leveraging approved templates or create custom SOW where
needed
Adhere to Google defined writing guidelines and guardrails
Clarify SOW requirements with Google as needed
Manage contract risk and escalate to Google in accordance with Google s
contracting procedures
Review and process SOWs following Google's defined contracting procedures for
Google PSO through Google's backend systems
Process SOWs through Google defined approval chains and escalate to Google
approvers as needed in accordance with Google's defined contracting procedures
Create and close subcontractor SOWs (inbound contracts), if applicable
Ensure SOWs are compliant with Google legal, sales compliance standards and local laws
Opportunity Management
Validate and configure opportunities and quotes in Google s backend systems Order Form Processing:
Generate legal agreement (Order Form)
Manage Order Forms from initiation to closure through Google backend systems
Raise issues with approved legal language and improve existing SOW legal language components with the aim to create a database of pre-approved SOW legal language for efficient and quick SOW creation
Process Order Form through Google legal reviews and defined approval chains and escalate to Google approvers as needed in accordance with Google's defined procedures
Operational Support:
Collaborate and assist with system reporting and testing of workflows as requested, for contracting and opportunity management processes.
- Respond to customer requests that have been escalated from Tier 2 support analysts
- Complete assigned project responsibilities.
- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications.
- Actively participate in job related training