Job description:

JD:1. Manage app/infra migrations at large scale2. understanding of infrastructure3. Good in coordinating with multiple application teams4. Drive the project end to end, coordinate, facilitate the meetings, provide updates to key stakeholders5. Tools like Smartsheet, excel, SNOW, Jira

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.