Job description:

5 to 8 years of Linux/Unix (Ubuntu 12, 14 & 16, RedHat Linux ES 5, and 6) Knowledge of DNS, TCP/IP and other networking concepts Must be a self-starter, team player Excellent troubleshooting skills and customer support experience Customer Service oriented and thrive in a dynamic environment\\"\\r\\nExperience in Microsoft OS (Windows 2012, Windows 2008, Windows 2003, MS Clustering would be an added advantage.\\r\\n\\r\\nEducation - Required\\r\\n\\r\\nRequired: Bachelor\\'s, Computer Engineering and/or Computer Science and/or communications Engineering and/or Information Technology\\r\\n\\r\\nMandatory Checks before sharing profiles. \\r\\n\\r\\n1.Resource should work Client based location of HYD\\r\\n2.willing to support 24 7 Support mandatory\\r\\n3.WFO mandatory\\r\\n4.Client Round mandatory\\r\\n5.Resource Photo, DOB and PIN code also mandatory\\r\\n
Action on Ticket - QIPAPON1608322

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases