Job Description
Group operation manager
Job Summary
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Location: Tokyo
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Project role: Group operation manager
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: Network Data
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No. of positions: 1
Job description:
JD attached
- To identify attrition percentage in accounts and take up initiatives to reduce the same
- To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.
- To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.
- To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
- To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
- To ensure generation of an account level EE & EN revenue
- To ensure absorption of freshers as per the defined account targets