Job Description
Customer support associate-voice
Job Summary
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Location: Texas
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Project role: Customer support associate-voice
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Qualification: BCom
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Experience: 0-3 Years
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Skills: Attract & Retain Customers
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No. of positions: 10
Job description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
- Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
- Improving skill level throughSelf development / nominating training programs
Skill reverification Tests - Meet the defined Quality Scores. Innovation & Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.